With telehealth, one size won't fit all

With telehealth, one size won't fit all

It’s not just caregivers and clinicians who have had to master the new modality for delivering care; healthcare consumers and their extended network of family and friends now have to adapt to telehealth as a new normal in accessing and receiving care.The most mature health systems recognize the importance of context and design their telehealth programs accordingly. Telehealth looks different for millennials and retirees, rural and urban inner-city populations, and population groups with fundamentally different healthcare needs.Many of us have gotten used to the idea that telehealth is just a new way to meet the doctor, only now it is through a video visit. But telehealth is much more. It encompasses various services and multiple modalities for delivering services involving multiple technology platforms and interfaces.

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