Getting to Patient-Centered Care in a PostCovid-19 Digital World: A Proposal for Novel Surveys, Methodology, and Patient Experience Maturity Assessment

Getting to Patient-Centered Care in a PostCovid-19 Digital World: A Proposal for Novel Surveys, Methodology, and Patient Experience Maturity Assessment

We need to embrace the interest in humanity and its expression through caring that Dr. Peabody described; and we do that by tapping our own empathy for the fragmented and complex system our patients attempt to navigate today: Imagining and at times feeling what another person feels, and then doing something about it. Imagine what empathy can do when fully operationalized.3

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